What are the typical ROIs (Return on Investment) from other deployments
of the Sajus BPM Suite?
Sajus BPM Suite can be
applied to almost any process with a start and end point and where goals
can be defined. Our methodology dictates that we start with the business
goal in mind and start with a very high level view of the process. Once
defined, within weeks we can digitize that process and have it
integrated with the supporting technology.
Depending on the process
and problems that are uncovered, organizations can expect to get a
return on their investment within the first six
to nine months.
For
example, have
recently implemented
a
solution
where the
organization
sought to
support
their field service process--a
technical support centre with live service assistance.
By
leveraging BPM, this
organization
reduced
the wait time
for clients from thiry-five to five
minutes.
Not only was time saved on the client side, fewer customer service
representatives were required to support the call volume. With the
success of this venture, the organization has also decided to use the
Sajus BPM Suite when they centralize their customer service centre from
eight cities to one. Expected ROI is less than six months.
Business Process Management wins the triple crown of saving
money, saving time and adding value….In addition, we are seeing the
benefits of BPM being extended in quality programs such as Six Sigma
Gartner Group
