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THE CITY OF TORONTO
On-Line Competency Consulting

The new City of Toronto, created on January 1, 1998, is the largest municipal government in Canada, and one of the largest in North America. With a population of 2.5 million people it is the fifth largest city in North America--the result of an amalgamation of 7 separate municipal governments legislated by the Province of Ontario.

 

The Corporation has had to respond to a number of significant issues during the first several years of its existence including the integration of human resources systems, policies, procedures, practices and 46,000 employees of the seven former municipal governments.

 

Simultaneously, the priorities of Human Resources needed to focus on key programs designed to strengthen the development of a strong public service and a unified corporate culture. One of these initiatives is executive and management development.

 

Through a competitive process LSM Consulting was selected to design and develop an Executive Self-assessment process consistent with the City’s Leadership Competencies and to design, develop and facilitate workshops for senior City executives (the top 300) intended to guide them from the self assessment process through goal setting, to a personal action plan for developing their leadership competencies. In addition, the initial phase of the project (self-assessment) was to be available, on-line, through the City’s intranet system.

 

LSM Consulting was selected for this key project because of our partnering approach to working with clients, as well as our knowledge and expertise in:

  • Competencies

  • Leadership development

  • Program design, development and facilitation

  • Executive Coaching

  • Project management

  • ebusiness solutions.

The project was delivered on budget, on time with very high participant evaluations. As a result we were invited to deliver a variation of the self assessment process and an expanded version of the workshop to the remainder of the City management group (approximately 2,000 managers).